Delivery and Returns
Deliveries within the UK
We dispatch all completed orders received before 14:00 on the same day (Mon – Fri) . *We depend on Royal Mail for our services express delivery is first class and standard second class.
Orders placed over the weekend (Sat – Sun) will be dispatched on Monday.
For large orders over a royal mail medium parcel or over 2KG other services such as DPD, DHL, Fedex or TNT will be used.
Delivery Outside of the UK
Delivery services and arrival times will vary widely from country to county, once your order has arrived in your country; it will be passed on to the internal postal service. We expect most orders to be delivered within 5-10 working days for Europe and up to 15 working days for other areas. If you would like more details please contact us. All deliveries outside of the UK will be sent via DDU (Delivered Duty Unpaid) and the buyer is responsible for all import VAT and Duty charges.
If you are not completely happy with your purchase, you can return your order to us in a resalable condition within 14 days of purchase. Returns must be securely packaged and arrive safely to our warehouse in a resalable condition, customers are responsible for the safe return of items. Please ensure items are returned via a tracked service with your name and order name clearly visible on a piece of paper inside the parcel. We aim to provide a hassle-free way to return your purchase. You must return the same number of magnets which you purchased. You will be contacted as soon as we receive your returned order and we will work as quickly as possible to issue a refund to the original method of payment. We try to issue refunds on the day of receiving your order, although sometimes it may take between 3- 5 working days. Please note, we do not offer refunds on postal charges. On the unlikely chance you receive a faulty or damaged product, please contact us to return the item and we will send out a replacement. Customers are responsible for the item until it arrived back at our warehouse. We do not accept responsibility for returns lost or damaged in transit so please keep your proof of postage should you need to claim this from the postal service.
Important Notice - Returning Strong Magnets
We package strong magnets in a way that a large gap is created between the magnet and any metal which may be encountered on the parcel’s trip. We would strongly recommend reusing the original packaging for returns, to protect the product itself and anything around it. We also recommend that you send the item back using a trackable service such as Royal Mail Recorded Delivery. We can’t be held responsible for returns lost in transit. If a magnet is insufficiently packaged, it may attract to ferrous materials and be removed from its packaging; potentially causing delays in delivery.
A package may be undelivered due to several reasons:
- The address provided may be incorrect – please double-check the details when placing your order. If addresses are incorrect and items are returned to the warehouse the customer is responsible for a second payment charge.
- Several failed delivery attempts – our couriers will usually make more than one attempt to deliver your package, after that the package will be sent to your local depot. You will be notified by the courier of the location.
- Local depot – if after several days you have not picked up your package or notified your local depot, your package will be sent back to us.
- Damaged in transit – our couriers will not usually attempt to deliver a damaged package, it will be sent right back to us. We will notify you and send out a replacement immediately.
We will attempt to contact you if we receive your package as undelivered, if we are unable to reach you, we will process a refund (excluding delivery charges).
None of the above information or conditions affects your statutory rights as a consumer when goods are supplied faulty, or not as described. Please see our Terms and Conditions page for more details.